How to Plan a Kick-Ass Customer Loyalty Program

The business world is ever-changing and in order for companies to stay afloat, they need to build solid relationships with their customers. In this article, we will walk you through how to create a fun and effective customer loyalty program that will keep your customers coming back.

1. Establish Your Goals

Understanding what you want out of your program will make all the planning run smoother. Do you want more repeat purchases? More referrals? A higher retention rate? Knowing this from the get-go eliminates any guesswork down the road.

2. Get to Know Your Customers

Nobody knows what your customers want better than themselves! Dive deep into their data and see who they are as consumers. When you can see patterns in their behavior or preferences, it becomes much easier (and cheaper) to provide them with meaningful rewards or discounts.

3. Choose Unique Rewards

What’s worse than clunky software? Clunky software that makes it hard for users to cash in on rewards! Make sure that whatever platform you choose is user-friendly and easy enough for anyone to navigate — even grandma!

4. Create a Seamless User Experience

Seamlessness should be at the heart of every great loyalty program, especially when it comes time for a happy customer to claim their free reward. Investing in an easy-to-use platform is an absolute game changer; not only does it improve engagement but also saves your customer service team from answering hundreds of “how do I redeem my points” questions.

5. Promote Your Program

If a loyal customer signs up for your amazing rewards system but no one knew about it, did it even really happen? To avoid making a fool out of yourself, create an ironclad marketing plan that promotes your offers or discounts across various channels: email marketing, social media posts, website pop ups...the list goes on.

Build Brand Affinity: A whopping 77% of consumers admit that customer loyalty program influence their decision to continue patronizing a brand. Source

6. Make It Personal

We all love feeling special sometimes so why not give people that warm and fuzzy feeling every time they interact with your company? Start by using their name in emails or offering personalized deals based on previous purchase history. Anything that makes them feel seen and heard.

7. Continuously Improve

Even if the numbers are looking good after launching your loyalty program, there’s always room for improvement. Collect customer feedback and stay on top of key metrics like retention rates so you’ll know what areas need tweaking down the line.

Crafting a top-notch customer loyalty program is no easy feat. It’s all about meticulously paying attention to the details, so you can devise a sound plan that’ll satisfy your customers and keep them coming back for more. And if you want to survive in this brutally competitive world, you’re going to have to. But hey, at least there’s some good news — with discernable goals, tantalizing rewards and a user-friendly layout, creating such loyalty program will make your customers adore you even more!

We know all of this might be too much hassle for you so Waakif helps you in streamlining your Loyalty program with a one stop shop for order management and customer marketing enabled with AI insights. Best part is that it is free for life, check out our tool and build a kick ass loyalty program today