Loyalty & retention
Win customers back,again and again.
Every order earns points automatically — then AI agents work round the clock to remind, reward and win customers back. You sleep; the program does not.
- 86%
- more ROI from campaigns and customer data
- 3×
- higher chance of customer retention
- 5×
- boost in average order value
Why it works
A loyalty program forrestaurants and retail.
- Increase customer retentionRepeat customers spend 67% more than new ones. A well-structured loyalty program for restaurants and retail encourages repeat visits and purchases.
- Boost revenue & salesA reward point system incentivises larger orders through discounts, cashback and exclusive deals. Customers return when they see tangible value.
- Personalised engagementUnlike generic discounts, Waakif uses AI-powered insights to send tailored offers that match each customer’s preferences.
- Lasting relationshipsRewarding customers builds emotional connection and brand loyalty — a community of engaged, happy customers rather than one-off transactions.
How it works
Set it up once. It runs itself.
Four decisions, then the program earns, reminds and redeems on its own.
Choose the right loyalty type
- Decide on the program that suits how your customers actually buy
- Pick point-based, visit-based or cashback rewards
- Start simple, then layer on tiers when you are ready
Set the rules that fit your margins
- Set the earning rate — points per rupee spent
- Choose redemption: discounts, free items or cashback
- Add Silver, Gold and Platinum tiers for your best customers
Reach them where they already are
- Send offers and reminders over WhatsApp, SMS or Instagram
- Let the AI write the campaign, then approve it in a tap
- Automated win-backs and birthday messages run on their own
See what the program is returning
- Track redemptions, repeat rate and average order value
- Analytics dashboard with insights on who is drifting
- Schedule reports so the numbers arrive without asking
Always on
Your AI agents work 24/7.Don’t let a customer forget you.
Loyalty only pays if someone is watching every account, every day. Four agents do exactly that — noticing who has drifted, nudging the points that are about to go unused, and answering at 2am so nobody waits until you open.
- Notices
Win-back agent
Watches who has gone quiet and reaches out before they are gone for good — with an offer sized to what they used to spend.
- Nudges
Reminder agent
Tells customers what their points are worth and when to spend them, so a balance never quietly expires.
- Personalises
Offer agent
Uses purchase history to pick the reward each customer will actually use, instead of the same blanket discount for everyone.
- Answers
Reply agent
The AI WhatsApp bot handles “how many points do I have?” at midnight, so nobody waits until you open.
01What is Waakif’s loyalty program?
A system that helps businesses reward loyal customers, increase repeat sales and improve engagement through points, discounts and exclusive perks.
02How does a loyalty program benefit my business?
A customer loyalty program helps by:
- Encouraging repeat purchases
- Improving customer retention
- Boosting sales with personalised rewards
- Building long-term customer relationships
03What types of loyalty rewards can I offer?
You can offer:
- Points-based rewards — customers earn points on purchases
- Cashback and discounts to incentivise future purchases
- Exclusive VIP perks for high-value customers
- Referral rewards when customers bring a friend
04Can I customise the loyalty program for my business?
Yes. Waakif allows full customisation, so you can set:
- Earning rules, such as points per rupee spent
- Redemption options — discounts, free items or cashback
- Tiered membership levels (Silver, Gold, Platinum)
05How do customers earn and redeem rewards?
Customers make purchases and earn points, the points accumulate in their account, and they redeem them for discounts, free products or cashback.
06Does it work for both restaurants and retail stores?
Yes. Restaurants and cafés can reward frequent diners with discounts, while retail stores can offer cashback, special discounts and VIP perks.
07Can customers track their loyalty points?
Yes. Customers can check their balance and redeem rewards through their online account, the app, or WhatsApp notifications.
Free forever plan
Turn first-timers into regulars.
Switch on points today — no card, no developer, no commission on what you sell.